UbeSIM iOS App Privacy Policy
This Privacy Policy describes how UBESIM ("UbeSIM," "we," "us," or "our") collects, uses, and shares information when you use the UbeSIM native iOS application (the "App").
This policy applies only to the iOS App. If you use our website at ubesim.com, the website privacy policy at ubesim.com/privacy.html applies instead.
1. Information We Collect
We collect only what is needed to sell, deliver, support eSIM plans, and (if you choose) back up and restore your purchase list.
Information you provide
- Email address — entered at checkout or in Account to link orders on your device and for receipts or support.
- Sign in with Apple (optional) — if you choose to sign in, Apple may share your name and email. We use a verified Apple identity token to authenticate you. We store your Apple user identifier and sign-in state on your device.
- Support messages — if you contact us by email or WhatsApp.
Information collected automatically
- Purchase and eSIM data — order numbers, plan names, package codes, ICCID, eSIM transaction numbers, usage/status from our eSIM provider, and install links needed to show and manage your eSIMs.
- Payment confirmation — Stripe provides payment status and transaction identifiers. We do not receive or store your full card number.
- Technical request data — basic API request metadata (e.g., timestamps) processed by our secure proxy when the App loads plans, completes purchases, or syncs your catalog.
- Push notification token (optional) — if you enable Service Alerts, we store a device token to send eSIM-ready, low-data, and expiry alerts. Alerts may deep-link into the App.
Cloud backup catalog (only if you sign in)
- When you are signed in with Apple, we may store a cloud backup of your active purchase catalog so you can restore My eSIMs after reinstalling the App or switching devices.
- Backup data may include order numbers, package names and codes, purchase timestamps, ICCID, and eSIM transaction numbers, linked to your verified Apple account (not to an unverified email alone).
- Guest use: You can browse and buy without signing in. Guest purchases are stored on that device only. We do not restore guest My eSIMs from the cloud. To enable restore, sign in with Apple (same Apple ID) after purchase or when you reinstall.
- Expired or validity-ended plans may be removed from the cloud backup only so restore stays focused on active plans. That does not uninstall an eSIM already installed on your iPhone.
Information stored on your device
- Email address and optional Apple sign-in details
- Order history / My eSIMs linked to your email on that device
- Cached plan catalog and app preferences needed for the App to function
2. What We Do Not Collect in the App
- We do not use advertising trackers or sell your data.
- We do not collect precise location for tracking purposes.
- We do not knowingly collect information from children under 13.
3. How We Use Information
- Process payments and fulfill eSIM orders
- Display your plans, usage, and install options in the App
- Apply promo codes and show order history on your device
- When you are signed in: back up, sync, and restore your purchase catalog across reinstalls
- Verify Sign in with Apple tokens so only the account owner can restore that catalog
- Send optional service alerts you enable in Account
- Provide customer support
- Prevent fraud and secure our services
- Comply with law and enforce our terms
4. How We Share Information
We share information only with service providers that help us operate the App:
- Stripe — payment processing (Apple Pay and card payments)
- eSIM Access — eSIM provisioning, activation, usage, and top-ups
- Cloudflare — secure API proxy between the App and our backend services (including catalog backup/restore)
- Apple — if you use Sign in with Apple, Apple Pay, or push notifications
- Install link services — to open eSIM installation pages (e.g., esimqr.link)
We may also disclose information if required by law or to protect rights, safety, and security.
5. Data Retention
- On your device: until you delete account data in the App or remove the App.
- Cloud backup catalog: while you keep a signed-in backup, or until you delete it (see below). Expired entries may be pruned from backup earlier.
- Payment records: retained by Stripe according to Stripe's policies and legal requirements.
- eSIM/order records: retained as needed for fulfillment, support, fraud prevention, and accounting.
6. Your Choices and Rights
- Delete account on device: Account → Delete Account removes sign-in state, email, and order history stored in the App on that iPhone. If you are signed in, we also attempt to delete your cloud purchase catalog backup. Your active eSIMs remain installed and working on the device.
- Sign in: Optional. You can browse plans and purchase without signing in with Apple. Cloud restore requires Sign in with Apple with the same Apple ID used for backup.
- Service Alerts: Optional. You can enable or disable push alerts in Account.
- Contact us: You may request access, correction, or deletion of personal information we control by emailing us (see Contact below). Some records (e.g., payment/eSIM fulfillment) may be retained where required by law.
7. Security
We use encryption in transit (HTTPS), app-to-server authentication, verified identity tokens for restore, and reputable payment and eSIM providers. No method of transmission or storage is 100% secure.
8. International Users
UBESIM is based in the United States. If you use the App from another country, your information may be processed in the U.S. and by our service providers in other locations.
9. Changes
We may update this policy from time to time. We will change the "Last updated" date above. An updated copy may also be published at https://ubesim.com/ios-privacy.html for reference outside the App.
10. Controlling language
These documents are provided in multiple languages for convenience. If there is any conflict or inconsistency between a translation and the English version, the English version controls.
11. Contact
UBESIM
30 North Gould Street, Ste R
Sheridan, WY 82801, United States
Email: Global@UbeSIM.com
Phone: 503-343-6081