Help & FAQ
What is an eSIM and do I need an unlocked phone?
An eSIM is a digital SIM. No plastic card and nothing to mail. Your phone must support eSIM and be carrier-unlocked.
Is my phone compatible?
Most modern smartphones support eSIM, including iPhone XS and later, Google Pixel 3 and later, and many Samsung Galaxy models. Check your device settings if you are unsure.
How do I install it?
On the website, the QR stays on the confirmation page. Scan it with the phone that will use the plan. In the app, stay on Wi-Fi, open My eSIMs, tap Install eSIM, and confirm when the phone asks.
How do I get online?
Turn the UbeSIM line on. Set cellular data to that line. Turn data roaming on for that line. Keep your home line for calls and texts.
How long can it take to connect?
After the line is on, the network can take up to an hour to register. Turn Wi-Fi off and open a page to check.
Does the plan include a phone number?
UbeSIM plans are data only. They do not include a phone number for calls or texts.
Do I need to remove my physical SIM?
No. Keep your regular number for calls and texts. Use UbeSIM for data.
Why did my bank ask me to verify the payment?
Your bank may show a confirmation screen to verify it is you on your first payment or two. That is normal, for your security and ours.
What is Find a Plan?
Find a Plan asks simple trip questions and recommends matching data plans. You can also browse plans by country.
When does my plan start?
You can install the eSIM before you travel. Many plans start when you first connect on a supported network at your destination. Check the plan details before you buy.
Is a SIM mailed to me?
No. Delivery is digital. After you pay, the plan shows on the confirmation page and in My eSIMs when you use the same email.
What countries does UbeSIM cover?
Plans cover 200+ countries and regions. Coverage depends on the plan. Check that plan’s country list before you buy.
Do you offer unlimited data?
Some destinations have daily and unlimited-style plans. Fair-use limits depend on the plan. Read the plan details before you buy.
Can I top up or see usage?
Yes. My eSIMs shows status and usage where the plan reports it. Eligible plans can be topped up in the app on the same eSIM.
Can I keep using WhatsApp?
Yes. WhatsApp stays on your account. Keep your home line for calls and texts, and use UbeSIM for data.
Do you have a discount code?
Promotions vary. A common first-order offer is code OneTapGlobal for 35% off your first purchase. Enter it at checkout when it is available.
What is UbeSIM Concierge?
UbeSIM Concierge is a travel eSIM service at $99 a year. Priority support and extra savings. Cancel before renewal.
Which email should I use?
The same email at checkout and in the app. On iPhone you can sign in with Apple. On Android you can sign in with Google. The plan then shows in My eSIMs.
I did not get the eSIM
Check spam for the email on the order, refresh My eSIMs, and open order history. Still missing? Email Global@UbeSIM.com with the order number. Do not pay again.
Can I get a refund?
An uninstalled plan can be swapped for another plan in the app within 30 days of purchase. If the new plan costs less, the difference is refunded. If it costs more, the difference is charged. For a refund, email Global@UbeSIM.com within 30 days with the order number. If a plan is activated, no data has been used, and it cannot connect, support reviews that request and can replace the eSIM. A plan that has used data is generally not refundable.
How do I contact support?
Email Global@UbeSIM.com or use WhatsApp from the app. Include your order number.
Do you offer bulk or business orders?
Email Global@UbeSIM.com with destinations, quantity, and timeline.