General Questions

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM built into your device. Instead of inserting a physical card, you install a plan with a QR code or the UbeSIM app—no swapping cards and no waiting for shipping.

How is UbeSIM different from a regular SIM card?

UbeSIM plans are 100% digital. After purchase you get instant delivery and can activate in minutes. No physical card, no home-carrier roaming surprises, and no hunting for a local SIM shop when you land.

Is UbeSIM available worldwide?

UbeSIM offers prepaid travel eSIM plans across 200+ countries and regions with 2,800+ plan options. Always check the coverage list on each plan before you buy.

How is UbeSIM different from Ubigi or other eSIM brands?

UbeSIM focuses on self-serve travel eSIMs with native iOS and Android apps, Find a Plan recommendations, in-app checkout, install guidance, usage tracking, and top-ups. Compare coverage and price for your trip, then download the apps at https://ubesim.com/pages/app

Device Compatibility

Is my device eSIM compatible?

Most modern smartphones support eSIM, including iPhone XS and later, many Google Pixel and Samsung Galaxy models, and others. In Settings look for Add eSIM / Add Cellular Plan. Your device must also be carrier-unlocked.

Can I use UbeSIM on an unlocked phone?

Yes—your phone must be carrier-unlocked. If you are unsure, confirm with your home carrier before purchasing.

Can I use UbeSIM on multiple devices?

Each plan is for one device install. For multiple devices, buy separate plans or share via hotspot when the plan allows.

UbeSIM Apps (iOS & Android)

Do you have a mobile app?

Yes. Free native apps for iPhone/iPad (App Store) and Android (Google Play). Browse plans, use Find a Plan, pay, install, top up, and track usage. Download: https://ubesim.com/pages/app

What is Find a Plan?

Find a Plan is an in-app helper for travelers new to eSIM. Answer short trip questions (like where you are going) and get recommended plans. You can always browse the full catalog instead.

What is the OneTapGlobal promo code?

OneTapGlobal gives 35% off your first order when you checkout in the native iOS or Android apps. Enter it at app checkout. Some promotions are app-only and may not apply on the website shop.

Why should I use the app instead of the website?

The apps are built for full self-serve: Find a Plan, Apple Pay / Google Pay, install guidance, My eSIMs status and usage, and top-ups. The website is great for browsing; the apps are best for managing your eSIM end to end.

How do I install an eSIM from the app?

After purchase open My eSIMs, select your plan, and follow install guidance (one-tap options plus QR/manual steps when needed). Install before travel when you can; you need Wi-Fi or data to download the profile.

Can I top up or monitor usage in the app?

Yes. My eSIMs shows status and usage details where available. Eligible plans support in-app top-ups so you can add data or days without always buying a brand-new eSIM.

Does the app work in my language?

The app follows your phone system language for customer-facing screens across many languages. Change language in device settings.

Purchasing & Activation

How do I buy a travel eSIM?

Choose a plan on ubesim.com or in the UbeSIM app, checkout securely, then install using the email QR/instructions or in-app install flow. For the full self-serve path use the apps: https://ubesim.com/pages/app

How do I activate my UbeSIM eSIM?

Install the eSIM profile via the app or device Settings (Cellular / Mobile Data → Add eSIM) using QR or on-screen steps. Keep your primary line if you need calls/SMS; use UbeSIM for data when dual-SIM is available.

When should I activate my plan?

Install the profile before you leave when possible. Many plans start the data validity when you first connect on a supported network at your destination—confirm on the plan details.

Do I need Wi-Fi to activate my eSIM?

Yes. You need Wi-Fi or existing data to download the eSIM profile. Install at home or hotel Wi-Fi before you rely on the new plan.

Can I purchase a plan for someone else?

Yes—as long as their device is eSIM-capable and unlocked. Share the install instructions or have them use the app with the order details.

Do you have discount codes or promotions?

Promotions vary. A common first-order app offer is code OneTapGlobal for 35% off your first purchase. Check the app and website for current deals; some codes are app-only.

Shipping & Delivery (Digital eSIM)

Do you ship internationally / what countries do you ship to?

UbeSIM does not ship physical SIM cards. Delivery is digital worldwide. Your plan works in the countries listed on that plan (200+ countries and regions available overall).

Do you offer free shipping or express shipping?

There is no physical shipping and no shipping fee. Delivery is digital—usually within minutes by email and/or in the UbeSIM app after payment.

Do you offer express shipping?

There is no courier express shipping. eSIMs are delivered digitally right after purchase.

When will I receive my order?

Typically within minutes of successful payment via email and in the app under My eSIMs. Check spam/junk if needed, then contact Global@UbeSIM.com with your order number.

Returns, Refunds & Support

Do you allow customers to request returns?

For unused eSIMs within 30 days, contact us for a refund review. We can see if an eSIM was used or activated. There is nothing physical to mail back. Email Global@UbeSIM.com or use the Contact page with your order number.

What is your refund policy?

Unused eSIMs may be refunded within 30 days after review. Activated/used plans are generally not refundable. Contact support for an RMA/refund check.

How can I contact customer service?

Email Global@UbeSIM.com or use https://ubesim.com/pages/contact. Include your order number. FAQ: https://ubesim.com/pages/faq

I did not receive my QR code or install email

Check spam/junk, confirm the email on the order, then contact support with your order number so we can resend install details.

Can I delete and reinstall my eSIM?

Be careful—deleting an eSIM from your device may permanently remove it and it often cannot be reinstalled. Do not delete unless support instructs you.

Plans, Travel & Coverage

How do I pick the right plan for my trip?

In the app, start with Find a Plan if you are new. Or browse by country/region and compare fixed data vs daily/unlimited, duration, and price. Always verify the plan coverage list.

Do you offer unlimited data eSIM for international travelers?

We offer fixed-data and daily/unlimited-style plans by destination. Fair-use limits may apply—see each plan’s details. Use Find a Plan or browse by country.

What is the difference between fixed data and daily/unlimited plans?

Fixed data includes a total allowance for the validity period. Daily/unlimited-style plans are structured per day (fair-use may apply). Choose based on trip length and usage.

Can I keep WhatsApp while using UbeSIM?

Yes. WhatsApp uses your account/number, not the data SIM brand. Keep your primary line for calls/SMS if needed and use UbeSIM for data on dual-SIM devices.

Do you offer bulk or wholesale orders?

For bulk or business inquiries, email Global@UbeSIM.com with your destination, quantity, and timeline.

Privacy & Security

What data does UbeSIM collect?

We collect information needed to process orders and deliver eSIMs. We do not sell your personal data. See the Privacy Policy on ubesim.com for details.

Is my payment information secure?

Website checkout uses Shopify’s secure payment infrastructure. In the apps, Apple Pay / Google Pay and Stripe process payments—UbeSIM does not store full card numbers.

Still Have Questions?

Need more help?

Contact us via https://ubesim.com/pages/contact or Global@UbeSIM.com. Download the apps at https://ubesim.com/pages/app for Find a Plan, install help, and My eSIMs.