UbeSIM iOS App Privacy Policy

Last updated: July 5, 2026

This Privacy Policy describes how UbeSIM ("we," "us," or "our") collects, uses, and shares information when you use the UbeSIM native iOS application (the "App").

This policy applies only to the iOS App. If you use our website at ubesim.com, the website privacy policy applies instead.

1. Information We Collect

We collect only what is needed to sell, deliver, and support eSIM plans in the App.

Information you provide

• Email address — entered at checkout or in Account to link orders on your device.
• Sign in with Apple (optional) — if you choose to sign in, Apple may share your name and email. We store your Apple user identifier and sign-in state on your device.
• Support messages — if you contact us by email or WhatsApp.

Information collected automatically

• Purchase and eSIM data — order numbers, plan names, package codes, ICCID, eSIM transaction numbers, usage/status from our eSIM provider, and install links needed to show and manage your eSIMs.
• Payment confirmation — Stripe provides payment status and transaction identifiers. We do not receive or store your full card number.
• Technical request data — basic API request metadata (e.g., timestamps) processed by our secure proxy when the App loads plans or completes purchases.

Information stored on your device

• Email address and optional Apple sign-in details
• Order history linked to your email on that device
• App preferences needed for the App to function

2. What We Do Not Collect in the App

• We do not use advertising trackers or sell your data.
• We do not load the Shopify storefront inside the native App for browsing or checkout.
• We do not collect precise location for tracking purposes.
• We do not knowingly collect information from children under 13.

3. How We Use Information

• Process payments and fulfill eSIM orders
• Display your plans, usage, and install options in the App
• Apply promo codes and show order history on your device
• Provide customer support
• Prevent fraud and secure our services
• Comply with law and enforce our terms

4. How We Share Information

We share information only with service providers that help us operate the App:

• Stripe — payment processing (Apple Pay and card payments)
• eSIM Access — eSIM provisioning, activation, usage, and top-ups
• Cloudflare — secure API proxy between the App and our backend services
• Apple — if you use Sign in with Apple or Apple Pay
• Install link services — to open eSIM installation pages (e.g., esimqr.link)

We may also disclose information if required by law or to protect rights, safety, and security.

5. Data Retention

• On your device: until you delete account data in the App or remove the App.
• Payment records: retained by Stripe according to Stripe's policies and legal requirements.
• eSIM/order records: retained as needed for fulfillment, support, fraud prevention, and accounting.

6. Your Choices and Rights

• Delete account on device: Account → Delete Account removes sign-in state, email, and order history stored in the App on that iPhone. Your active eSIMs remain installed and working.
• Sign in: Optional. You can browse plans and purchase without signing in with Apple.
• Contact us: You may request access, correction, or deletion of personal information we control by emailing us (see Contact below). Some records (e.g., payment/eSIM fulfillment) may be retained where required by law.

7. Security

We use encryption in transit (HTTPS), app-to-server authentication, and reputable payment and eSIM providers. No method of transmission or storage is 100% secure.

8. International Users

We are based in the United States. If you use the App from another country, your information may be processed in the U.S. and by our service providers in other locations.

9. Changes

We may update this policy from time to time. We will post the updated version at this URL and change the "Last updated" date above.

10. Contact

UbeSIM
30 North Gould Street, Ste R
Sheridan, WY 82801, United States
Email: Global@UbeSIM.com
Phone: 503-343-6081